CRM & Database

Our CRM solutions allow businesses to improve customer relationships, staff efficiency and help maximise profits. Borough IT build tailored systems to boost your engagement, retention rates and customer satisfaction levels, whether you are targeting B2B or B2C markets.

For renowned regulatory body a system was built that allows database management, automatic data uploads, customer reviews and multiple user levels for increased security. A key element for the system is to ensure that the data received from its customers is correct. Stringent checks have been put in place to ensure the data held is of an exceptional standard and meets regulatory guidelines.

When data is uploaded via a CSV file, it is rigorously checked by the Borough IT system before upload.

Potential features to include in your bespoke system:

  • Colours, fonts and logos in line with your brand guidelines
  • Automated communications, eg. Email, mailings
  • Report generation
  • Users can make financial transactions to you
  • Social media integration
  • Events set up
  • Sales management
  • Multiple access levels – ensure files and information are secure
  • Set up communities
  • Compatible across multiple devices
  • Admin able to make amendments once live
  • Users able to update own contact information